Managed Services

Keep applications secure, current and easier to change after launch.

Keep digital products secure, reliable and current through structured maintenance and enhancement.

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Connected capabilities

01 / Web

Connected websites and applications, shaped around the people who use them.

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Software Maintenance & Support built around the operating context.

Managed services should do more than close tickets. Fuchsius combines application support, cloud and platform operations, maintenance, monitoring and engineering improvement so production systems become easier to own over time.

For software maintenance & support, we begin by understanding the business objective, users, current technology, dependencies and constraints. The delivery model is then shaped around the parts of the service that are actually needed rather than forcing a fixed package.

Architecture, quality, security, deployment and ownership are considered together so the result can move into production and remain supportable after launch.

When this service is useful

Production issues interrupt product teams repeatedly.

Support depends on undocumented individual knowledge.

Monitoring is incomplete or alerts are not actionable.

Upgrades and maintenance are postponed until they become urgent.

Operational work and improvement work are not connected.

What we aim to improve

Useful AI integrated into workflows

Measured model/application quality

Controlled access to data and tools

Clear human escalation

Operational monitoring

Measures should be agreed during discovery and tied to the specific business and technical baseline.

Capabilities

Application Maintenance

Application Maintenance can be included when it supports the goals, architecture and operating requirements of the engagement.

Website Maintenance

Website Maintenance can be included when it supports the goals, architecture and operating requirements of the engagement.

Mobile App Maintenance

Mobile App Maintenance can be included when it supports the goals, architecture and operating requirements of the engagement.

Desktop App Maintenance

Desktop App Maintenance can be included when it supports the goals, architecture and operating requirements of the engagement.

SaaS Maintenance

SaaS Maintenance can be included when it supports the goals, architecture and operating requirements of the engagement.

Bug Fixing

Bug Fixing can be included when it supports the goals, architecture and operating requirements of the engagement.

Feature Enhancement

Feature Enhancement can be included when it supports the goals, architecture and operating requirements of the engagement.

Software Upgrades

Software Upgrades can be included when it supports the goals, architecture and operating requirements of the engagement.

Framework Upgrades

Framework Upgrades can be included when it supports the goals, architecture and operating requirements of the engagement.

Dependency Updates

Dependency Updates can be included when it supports the goals, architecture and operating requirements of the engagement.

Security Updates

Security Updates can be included when it supports the goals, architecture and operating requirements of the engagement.

Performance Optimization

Performance Optimization can be included when it supports the goals, architecture and operating requirements of the engagement.

Application Monitoring

Application Monitoring can be included when it supports the goals, architecture and operating requirements of the engagement.

Production Support

Production Support can be included when it supports the goals, architecture and operating requirements of the engagement.

Technical Support

Technical Support can be included when it supports the goals, architecture and operating requirements of the engagement.

Application Troubleshooting

Application Troubleshooting can be included when it supports the goals, architecture and operating requirements of the engagement.

Database Maintenance

Database Maintenance can be included when it supports the goals, architecture and operating requirements of the engagement.

API Maintenance

API Maintenance can be included when it supports the goals, architecture and operating requirements of the engagement.

Infrastructure Support

Infrastructure Support can be included when it supports the goals, architecture and operating requirements of the engagement.

Emergency Support

Emergency Support can be included when it supports the goals, architecture and operating requirements of the engagement.

SLA-Based Support

SLA-Based Support can be included when it supports the goals, architecture and operating requirements of the engagement.

Preventive Maintenance

Preventive Maintenance can be included when it supports the goals, architecture and operating requirements of the engagement.

Corrective Maintenance

Corrective Maintenance can be included when it supports the goals, architecture and operating requirements of the engagement.

Adaptive Maintenance

Adaptive Maintenance can be included when it supports the goals, architecture and operating requirements of the engagement.

Perfective Maintenance

Perfective Maintenance can be included when it supports the goals, architecture and operating requirements of the engagement.

Our approach

How Fuchsius approaches the work

  1. 01

    Discover

    Clarify the objective, users, workflows, current systems, data, dependencies, risks and success criteria.

  2. 02

    Design

    Define the target experience, architecture, integration, data, security and delivery approach.

  3. 03

    Build

    Implement in reviewable increments with engineering quality, testing and automation built into the work.

  4. 04

    Validate & Launch

    Test the system technically and operationally, prepare migration/deployment and move into production with clear ownership.

  5. 05

    Operate & Improve

    Monitor production behavior, support users and systems, and use evidence to guide the next changes.

Deliverables

Typical deliverables

  • Support model
  • Monitoring dashboards
  • Runbooks
  • Incident process
  • Maintenance plan
  • Operational reporting
  • Reliability backlog
  • Service review cadence

Technology

Technology is selected for fit, not for the logo wall.

Relevant tools and platforms vary by architecture, security, scale, existing standards and team capability.

Container Platform

Docker

Container Orchestration

Kubernetes

CI/CD

GitHub Actions

Infrastructure as Code

Terraform

Observability Standard

OpenTelemetry

Monitoring

Prometheus

Cloud Platform

Amazon Web Services

Cloud Platform

Microsoft Azure

Cloud Platform

Google Cloud

Edge/Network Platform

Cloudflare

Operating System

Linux

Web/Proxy Server

Nginx

A technology appearing here means it may be relevant to this service; it does not automatically imply certified expertise or official vendor partnership.

FAQ

Common questions

What does Fuchsius include in Software Maintenance & Support?
The exact scope depends on the problem. A software maintenance & support engagement can include discovery, architecture, implementation, integration, testing, deployment and ongoing improvement where those activities are relevant.
Can Software Maintenance & Support work with our existing systems?
Yes. Fuchsius can assess the current environment and determine what should be retained, integrated, upgraded, migrated, refactored or replaced instead of assuming a clean-sheet build.
Do we need complete requirements before starting?
No. A discovery or assessment phase can clarify the business objective, users, constraints, architecture options, risks and delivery roadmap before a larger implementation begins.
How do you choose the technology stack?
Technology choices are based on workload, user experience, security, integration, expected scale, operating model, team capability, lifecycle ownership and total cost—not on trend alone.
Can Fuchsius support the service after launch?
Where agreed, Fuchsius can continue with maintenance, monitoring, production support, upgrades, optimization and feature development after the initial delivery.

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Describe the problem, the current situation and the outcome that matters. We can help shape the right engineering path.

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